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Information about Coronavirus and its effect on ActivePlus

Some of the suppliers that we work with have had to make some changes to how they operate to protect the health and well-being of their teams. For this reason, we have temporarily had to remove some of the products from our website. There may also be delays to your parcels being delivered to you because of the changes to both our suppliers and the couriers we work with.

We've also had to make some changes to how we operate in order to protect the health and well-being of our customer service team at this time. We’re sorry, but our Customer Service team are currently unable to answer your calls. To speak with us, please visit the Live Chat on our website or email our team at customer.services@myactiveplus.com.

Thank you for your patience and understanding. 

We have answered lots of questions on our FAQ page, but just in case we haven’t covered your query please feel free to contact us by twitter, email or phone.

@AXAPHealth

@AXAPHealth

customer.services @myactiveplus.com

customer.services @myactiveplus.com

0333 577 4774

0333 577 4774

Our phone lines are open
Monday - Friday: 09:00 – 17:30
We are closed on Weekends, Bank Holidays and Public Holidays

A callback request can be made outside the phone line opening hours.
All enquiries received during our closed periods will be dealt with as a priority during normal opening hours.