Unlimited access to our online GP service

We have made it even easier to get access to the Doctor@Hand service

At AXA Health, our priority is to be here for you. That’s why we’re giving you unlimited access to video and phone appointments available 24/7 through our online GP service, Doctor@Hand. We’re offering this service at no extra cost in the hope that it will relieve pressure on the NHS and free up vital resources as they battle the coronavirus, while supporting you with other conditions. This service is available until your next renewal, or 14th April 2021, whichever is later. If you have any questions about the coronavirus, please visit our information page here.

Doctor@Hand is not to be used for coronavirus concerns, so if you have any suspected symptoms please, in the first instanace, visit the NHS 111 online corona service.

How to get started

Step 1

Create your account here

Step 2

Enter your AXA Health, Health-On-Line or PHC membership number

Step 3

Enter the details for everyone on your plan exactly as it appears on your membership certificate – the policy holder has to be the person that initially activates the account

Step 4

Follow the instructions to set up your account with Doctor Care Anywhere. You'll need some ID (passport or driving license) plus a smartphone to take a selfie with

Step 5

You're ready to book


If you have any problems activating your account, simply contact the Patient Experience Team at Doctor Care Anywhere on the details below and have your membership number handy, they will be able to help you get set up.

Phone : 0330 0884980 9am-5pm Monday to Fridays

Email :

By using this service you are accepting the terms and conditions