Information about Coronavirus and its effect on ActivePlus

Some of the suppliers that we work with have had to make some changes to how they operate to protect the health and well-being of their teams. For this reason, we have temporarily had to remove some of the products from our website. There may also be delays to your parcels being delivered to you because of the changes to both our suppliers and the couriers we work with. We've also had to make some changes to how we operate in order to protect the health and well-being of our customer service team at this time. We’re sorry, but our Customer Service team are currently unable to answer your calls. To speak with us, please visit the Live Chat on our website or email our team at

For more information on the Coronavirus and how it might effect private hospital services, please visit the AXA Health website.

Thank you for your patience and understanding.

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