Delivery
PureGym - Up to 50% off an annual membership
Frequently Asked Questions
How do I find out what discount I can get?
To find out what percentage discount we can offer, you simply need to visit the PureGym product page on ActivePlus, select your home gym and membership options and you'll see the full price and exclusive discount member price.
How do I access the PureGym discount?
The PureGym discount we offer is only available to AXA PPP healthcare members and employees of AXA PPP healthcare clients. All you need to do is register an account with ActivePlus, and enter your AXA PPP healthcare membership number or company ID during registration. Once logged in, visit the PureGym product page and the discount will be automatically applied.
I used to get 50% off, but now it’s lower - why has it changed?
The offer we’re able to provide our members in partnership with PureGym is always subject to change without prior notice, as noted in our offer terms and conditions. We’re always looking to give our members the best deals on products to help them achieve better health.
What type of membership can I buy through AXA PPP healthcare?
All memberships purchased through ActivePlus are the equivalent to the ‘Core’ PureGym Memberships. This will grant you full access to your selected home gym, including all facilities and at most gyms, you also have access to all classes as part of your ‘Core’ membership. With this membership, you cannot bring a guest 4 times a month, you cannot freeze your membership during your term and you do not get any of the benefits included in the PureGym Plus membership option. Once you purchase a membership through AXA PPP healthcare, we are unable to upgrade your membership type to a different membership offered directly through PureGym.
What type of membership can I buy through AXA PPP healthcare?
All memberships purchased through ActivePlus are the equivalent to the ‘Core’ PureGym Memberships. This will grant you full access to your selected home gym, including all facilities and at most gyms, you also have access to all classes as part of your ‘Core’ membership. With this membership, you cannot bring a guest 4 times a month, you cannot freeze your membership during your term and you do not get any of the benefits included in the PureGym Plus membership option. Once you purchase a membership through AXA PPP healthcare, we are unable to upgrade your membership type to a different membership offered directly through PureGym.
I’m a PureGym member already, how does my PIN stay the same with ActivePlus?
If you are an existing PureGym member and looking to renew your membership with your AXA member discount, all you need do is purchase your new membership through ActivePlus using the same personal details as your existing membership (email address, name, gender and date of birth).
When will my membership start?
Processing your order can take up to 24 hours to complete and membership will start on the day that your order is placed. When your membership is created you'll receive an email and text from PureGym with your PureGym ID to grant you access to your home gym.
Are bolt ons or add ons included?
Unfortunately, bolt-ons and add-ons are not available when purchasing your membership through ActivePlus. We are unable to upgrade your membership bought through ActivePlus to a different membership offered by PureGym directly.
Can I change my home gym location?
Yes, our ActivePlus Customer Service team will be able to change your home gym location, so long as the location you want to change to is of equal or lower cost to your original home gym location.
When can classes be booked?
Once you’ve purchased your membership through ActivePlus, you'll be able to book your gym classes up to 8 days in advance.
How do I upgrade my membership to multigym?
If you’ve already purchased a membership through ActivePlus and want to upgrade to a multigym membership, please contact our ActivePlus Customer Service team. We'll need to cancel and refund your current membership and you'll need to place a new order for a multigym membership. Please note this isn’t always possible terms and conditions apply.
What’s the cancellation policy?
PureGym memberships purchased through ActivePlus can only be cancelled within the first 2 months after purchase. In the event of a health concern or condition stopping you from using the gym, you'll need to provide evidence of such to be considered for a pro-rata refund. Refunds are calculated as (Purchase Price ÷ 12) x Full Months Remaining. Full details on our cancellation policy can be found here.
Why is the price on PureGym’s website different to the one on the ActivePlus website?
The price you see on the ActivePlus website is based on PureGym’s non-promotional monthly fee multiplied by 12, plus the relevant joining fee. We then discount that price by up to 50% off to give you the best possible deal..